Terms

Who these terms are between

These terms are between [Legal entity name, e.g. “… Private Limited”] (CIN [CIN], GSTIN [GSTIN], registered office [address]), called “LyteCart”, “we” or “us”, and the business or person who registers a shop on LyteCart, called “you”. If you register for a business, you confirm you are allowed to bind it. By ticking the box when you register, or by using LyteCart, you accept these terms, our Privacy page, the Refunds and cancellation page, the Acceptable use and messaging rules and the Data processing terms, which are part of this agreement. You must be 18 or older and able to make a contract under Indian law.

The service

LyteCart keeps one stock number across the channels you connect and sends it to each of them, and helps you with orders, chats, marketing and your money. What each channel allows differs; the app shows what works on each one and what does not.

Your account

• You sign in with your mobile number or email and a password. When you register, a one-time code confirms your mobile number and your email; until you set a password, a code can also sign you in. Keep your phone and password safe.
• The owner can add team members with a role. Each role sees only what it needs; packing never sees prices.
• You must be allowed to sell what you list, and to connect the channel accounts you connect.

Trial and plans

Going over your plan’s order allowance never stops an order or a stock update. If you stay over it for more than 7 days, the assistant and campaigns pause until the 1st of the next month or until you move to a bigger plan.

If you stop paying

If the trial ends without a plan, or a renewal is not paid, everything keeps working for a 7-day grace week. Then the shop pauses: stock sync, campaigns and the assistant stop; orders keep arriving. Before that you choose what your channels show while paused: 0 (recommended, so nothing oversells) or the last numbers.

A paused shop’s data is kept 90 days from the pause. We email you when it pauses and 14 and 3 days before deletion. Paying at any point before then starts everything again. After that, the data is deleted as described under Closing your account, and our invoices to you are kept.

Closing your account

The owner can close the account from Your account at any time. Straight away, the keys to your channels, couriers and payments are deleted and nobody can sign in. For 30 days the owner can reopen it (the channels are then connected again). One year after closing, all the shop’s data is erased, except our invoices to you, payment records and the tax invoices you issued to buyers, which GST law requires us to keep for 8 years. Download your data first if you want a copy.

What you are responsible for

• Your listings, prices, stock counts you enter, and following each channel’s rules.
• Your own taxes and invoices to your buyers. LyteCart’s tax figures help you; check them before you file.
• Marketing only to buyers who agreed, and honouring STOP.
• What you or your team send to buyers from LyteCart.

What we are responsible for

• Keeping LyteCart running and your data safe, as described on our Privacy page.
• Sending your stock numbers to your channels as quickly as each channel allows, and telling you honestly when a channel has not confirmed a number since a given time.
• Telling you about problems that affect you, in the app and on the status page.
• The assistant replies to buyers within the rules you set. It never gives discounts, refunds or cancellations on its own; those stay your decisions.

Fair use

Do not use LyteCart to send spam, sell what the law forbids, break a channel’s rules, or get at another seller’s data. We may pause an account that does, and will tell you why.

Channels and other providers

Amazon, Flipkart, Myntra, Meesho, Shopify, WhatsApp, Instagram, couriers, payment gateways and the like are run by other companies under their own terms. You connect them with your own accounts and give us permission to act on those accounts for what you ask LyteCart to do. A channel can change its rules, limits, fees or access, suspend your account there, or stop an update at any time; we cannot control that, we show you what each channel allows, and the app tells you when a number has not been confirmed. LyteCart is not endorsed by or affiliated with those companies.

Your data and ours

Everything you put into LyteCart, and what your channels send us for your shop, is yours (“your data”). You allow us to host, copy, process and show it only to run LyteCart for you, as the Privacy page and the Data processing terms describe. We may use figures that identify no seller and no buyer (for example how fast channels respond) to run and improve LyteCart. You can download your data at any time and ask us to erase it as described in Closing your account.

Ownership and licence

LyteCart, its software, design, text and name belong to us. While your account is open you get a personal, non-exclusive, non-transferable right to use LyteCart for your own business. You may not copy it, resell it, reverse engineer it, or build a competing service from it. Your own products, photos, brand names and text stay yours; you allow us to show them back to you and send them to the channels you choose.

GST, invoices and taxes

• Our prices are before GST. GST at the rate in force (18% today) is added and shown on a tax invoice issued for every charge, to the GSTIN you give us. Give us your correct GSTIN and billing state: the invoice follows them.
• If law requires tax to be deducted from what you pay us (TDS), tell us before you pay, and give us the certificate; otherwise the full amount is due.
• If the rate or law changes, the invoice follows the law from that date.
• Reports in LyteCart (profit, tax summaries, invoices for your buyers) are aids. You are responsible for your own tax returns and for checking the figures with your accountant.

Reviewer (CA): confirm the SAC code, the place-of-supply wording, TDS position, and whether e-invoicing applies to our turnover.

No guarantees we cannot keep

We work hard to keep LyteCart available and accurate, but it is provided “as is”. We do not promise it will never be interrupted or error-free, that a channel will accept every update, or that using it will increase your sales. Stock counts depend on what you and your channels report. Our target for availability is shown on the status page; it is a target, not a promise, unless we agree a service level with you in writing.

Limits

Channels, couriers and payment providers are run by other companies; when they are down or refuse an update, we keep trying and tell you, but we cannot make them accept it. We are not responsible for losses caused by their decisions, or by information you entered. We are not liable for lost profit, lost sales, lost goodwill or any indirect or consequential loss. Our total responsibility for all claims together is limited to what you paid us in the 3 months before the first claim arose. This does not limit liability that cannot be limited by law (for example fraud), and nothing here limits rights you have under Indian consumer law.

Reviewer (lawyer): confirm the cap (3 months of fees) and the exclusion wording are acceptable and enforceable.

If a claim is made against us

If a buyer, channel or authority makes a claim against us because of your listings, your messages to buyers, your breach of these terms or of the law, you will cover our reasonable losses and costs from it, if we tell you promptly and let you help deal with it. We will do the same for you if a claim says LyteCart itself, as we supply it, infringes someone’s intellectual property.

Law and disputes

These terms are governed by the laws of India. First write to us (see Contact) and give us 30 days to fix the problem. If it is not resolved, the dispute goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in [city], in English; the courts at [city] have exclusive jurisdiction for anything that arbitration cannot decide. Consumer rights you cannot give up by contract are not affected.

Reviewer (lawyer): confirm the seat, arbitrator appointment method and whether small claims should stay with the courts.

General

• Ending: you may close your account any time; we may suspend or end it for serious or repeated breach of these terms, with notice and a reason unless the law or an urgent risk stops us.
• Notices: we send notices to the email and mobile number on your account and in the app; you reach us through Help or the Contact page.
• Events beyond control: neither side is liable for delay caused by something it cannot reasonably control (outages of the internet, cloud, channels or banks, natural events, government orders).
• Parts and whole: if a part of these terms is unenforceable, the rest stays. Not enforcing a right now does not give it up. You may not transfer your account without our written consent; we may transfer it to a successor of our business with notice to you.
• Whole agreement: these terms, with the pages named above, are the whole agreement and replace earlier discussions.

Changes and contact

If we change these terms in a way that matters, we will tell you in the app before it applies; you can close your account if you do not agree. Questions: write to us from Help inside LyteCart, or see Contact. How cancelling and refunds work: Refunds and cancellation.