Draft

Draft — to be reviewed before launch

This page describes how LyteCart works today in plain words. It has not been reviewed by a lawyer yet and may change before LyteCart opens to everyone.

Refunds and cancellation

Last changed 11 Nov 2026. Questions: write to us from Help inside LyteCart, or see Contact.

In short

14 days free with everything on. No card, so nothing to refund.
Plans are monthly, paid at the start of each month. Cancel any time; you keep the plan until the end of the month you paid for and are not charged again.
We do not refund the unused part of a month automatically. If something went wrong with a charge, ask within 7 days and a person at LyteCart looks at it. Refunds are at LyteCart’s discretion.
Stopping payment never deletes your data straight away: a 7-day grace week, then the shop pauses and your data is kept 90 days.

The free trial

Every new shop gets 14 days with everything on. No card or UPI is asked for, and nothing is charged. The owner can ask for 7 more days once. When the trial ends without a plan, the 7-day grace week and the pause described below apply; nothing is charged.

How you pay

Growth

₹2,999 a month + 18% GST.

Scale

₹7,999 a month + 18% GST.

When

Monthly, in advance, from the day you subscribe. There is no yearly plan.

How

UPI autopay, card or net banking, through our payment gateway (Razorpay). We never see your card or UPI details.

Invoice

A GST tax invoice for every charge, under Plan and bills.

Price changes

You keep the price you subscribed at. A new price applies only to new subscriptions.

Cancelling your plan

The owner cancels from Plan and bills in the app, at any time, with no fee. We tell the payment gateway to stop at the end of the month you have paid for, so you are not charged again.

Until that date everything keeps working. After it, the shop pauses (see below). Nothing is deleted when you cancel, and choosing a plan again later starts everything again.

Cancelling does not refund the rest of the current month. If you cancelled because of a problem with LyteCart, tell us; see Refunds of a charge.

Refunds of a charge

There is no refund button in the app. A person at LyteCart decides each refund, and refunds are at LyteCart’s discretion. Ask within 7 days of the charge, and tell us which invoice and why.

We will normally refund, in full or in part:

a charge taken twice for the same month;
a charge taken after you cancelled in time;
a charge for a month in which LyteCart could not do its main job for you because of a problem on our side.

Who decides

Our support team, and a founder for larger amounts. We reply to every request, yes or no, with the reason.

Where the money goes

Back to the payment you made (the same UPI, card or bank account), through the payment gateway. We cannot send it anywhere else.

When it arrives

We send it to the gateway as soon as we say yes. Your bank then takes its usual time to show it.

Paperwork

Each refund comes with a GST credit note against the invoice. Both are listed under Plan and bills.

The assistant in your inbox never promises refunds, discounts or cancellations, for your buyers or for you. Only a person at LyteCart can refund a LyteCart charge.

Free months and credit

Free months (for example from inviting another seller) and any credit we give you come off a bill as a refund of that bill: the charge goes through as usual, and the free month or credit comes straight back to the same payment, with its credit note. This happens on its own; you do not need to ask.

Changing plan

Moving between Growth and Scale in the middle of a paid month cannot be done automatically yet. Ask us from Help and we switch it for you without charging you twice for the same days.

If a payment does not go through

If a monthly charge does not go through, everything keeps working for a 7-day grace week while the gateway tries again. We tell you in LyteCart. If it is still unpaid after the grace week, the shop pauses.

A paused shop and your data

While paused, stock sync, campaigns and the assistant stop; orders keep arriving and you can still see them. Before the pause you choose what your channels show: 0 (recommended, so nothing oversells) or the last numbers.

A paused shop’s data is kept 90 days from the pause. We email you when it pauses, and 14 and 3 days before deletion. Paying at any point before then starts everything again and re-sends every stock number. A pause is not charged.

Closing your account

The owner can close the account from Your account at any time. Straight away, your channel, courier and payment keys are deleted and nobody can sign in. For 30 days the owner can reopen it. One year after closing, all the shop’s data is erased, except our invoices to you, payment records and the tax invoices you issued to buyers, which GST law requires us to keep for 8 years.

Closing the account cancels your plan at once: no charge is taken after you close. If one ever is, ask us and we refund it.

Charges from others, and your buyers

WhatsApp, SMS, courier and marketplace fees are paid by you to those companies, and their refunds are theirs to give. LyteCart never holds your sales money, so refunds to your own buyers are between you, your buyer and the channel they bought on.

How to ask

Signed in: open Help in LyteCart and write to us. Name the invoice (for example LC2627/000123) and why.
Every way to reach us is on the Contact page.